Effective Date: May 8, 2025
Last Updated: May 8, 2025

A+ Roofing (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the transparency of our data practices. This Privacy and Cookie Policy outlines how we collect, use, share, and protect your personal data when you visit our website https://www.aplusroofing.com.

A+ Roofing is committed to safeguarding your privacy. If you have any questions or concerns regarding the use of your personal data, please contact us at 630-227-1111, and we will gladly assist you.

By using this site and/or our services, you consent to the processing of your personal data as described in this Privacy Policy.

1. Information We Collect

We may collect and store various types of information when you request a free inspection, contact us through our website, or interact with our services. This includes:

• Personal Identification Information: Name, phone number, email address, ZIP code, and any additional details you submit through our contact or inspection request forms.
• Service-Related Information: Property address, service type requested (e.g., roofing, siding, windows, storm damage), and any comments or attachments related to your inquiry.
• Technical and Usage Information: Information about how you access and use our website, including IP address, browser type, device type, and usage behavior such as pages viewed or form submissions.

2. Additional Information Collection Details

In addition to the information you provide directly, we automatically collect certain types of data during your interaction with our website and services:

• Device Information: We collect information about the devices you use to access our website, including device type, operating system, browser type, hardware model, and device identifiers.
• Log Files: Our servers automatically record information such as your IP address, browser settings, date and time of access, referring pages, and your activity on the site.
• Geographic Location Data: We may estimate your general geographic location based on your IP address to help us better serve local service areas and tailor content to your region.
• Cookies and Analytics Tools: We use cookies, pixels, and tracking tools to understand how users navigate and interact with our website. This data helps us improve functionality, optimize performance, and measure the effectiveness of our marketing campaigns.

3. Purpose of Data Collection

We collect and process your information to:

• Provide, operate, and maintain our website and services – including scheduling inspections, responding to inquiries, and managing ongoing restoration or roofing projects.
• Improve, personalize, and optimize your experience – tailoring our services to your needs and preferences based on your location or previous interactions.
• Understand how visitors use our website – analyzing trends and user behavior to improve functionality and overall performance.
• Communicate with you – including follow-ups on your requests, updates about scheduled work, or general service-related communication.
• Send promotional materials – such as special offers, service announcements, or local storm alerts, if you have opted in.
• Process your service requests and transactions – including documentation related to storm damage, insurance claims, or restoration projects.
• Detect and prevent fraud or misuse – protecting our business, team, and clients by identifying suspicious activity.

4. Data Sharing and Disclosure

At A+ Roofing, your privacy is important to us. We share your personal information only as necessary and in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who help us operate our business. These may include IT support, website hosting, marketing partners, analytics providers, subcontractors, and customer service teams assisting with your roofing or restoration project.
• Insurance and Claims Support: If you are working with us on a storm damage claim, we may share relevant information with insurance adjusters, claims processors, or other professionals assisting with your property assessment or claim resolution.
• Legal Requirements: We may disclose your information to comply with legal obligations, such as a subpoena, court order, or other lawful requests by public authorities, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the business transaction. If such a change occurs, we will ensure your information continues to be protected and notify you where legally required.

By using our services, you consent to the sharing of your information as described in this policy.

5. Data Security Measures

At A+ Roofing, we prioritize the protection of your personal information. We implement industry-standard security practices to safeguard your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Data Encryption: We use secure encryption protocols during data transmission to protect sensitive information submitted through our website.
• Secure Hosting: Our website is hosted on secure servers with firewalls and regular monitoring to protect against breaches or vulnerabilities.
• Access Controls: Access to personal data is limited to authorized personnel who require it to fulfill their job duties. These individuals are trained on data protection best practices.
• System Updates: We keep our systems and software up to date with the latest security patches to reduce exposure to known threats.
• Monitoring Tools: We employ tools to detect unauthorized access attempts and to monitor suspicious activity across our digital platforms.
• Incident Response Plan: In the event of a data breach, we have procedures in place to investigate, contain, and notify affected individuals in compliance with applicable laws.

6. User Rights and Contact Information

At A+ Roofing, we respect your rights concerning your personal information. Depending on your location and applicable data protection laws, you may have the following rights:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You may ask us to correct or update inaccurate or incomplete information.
• Right to Deletion: You can request that we delete your personal data, subject to legal and contractual obligations.
• Right to Object: You may object to certain types of data processing, such as direct marketing.
• Right to Restrict Processing: You have the right to request limited use of your data under specific conditions.
• Right to Data Portability: You may request that we transfer your personal data to another organization or to you, when technically feasible.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you can withdraw it at any time.

6.1 Exercising Your Rights

You can exercise any of these rights by contacting us directly:

• Phone: 630-227-1111
• Address: 150 Shore Dr, Burr Ridge, IL 60527

We are committed to responding to your requests promptly and ensuring that your data is handled fairly, lawfully, and transparently.

7. Cookie and Technology Usage at A+ Roofing

Our website uses cookies and similar technologies to enhance your browsing experience, support website functionality, and analyze how users interact with our content. These tools also help us improve our services and measure the effectiveness of our marketing efforts.

7.1 Types of Cookies Used

• Strictly Necessary Cookies: Essential for the proper operation of the website, including navigation and access to secure areas.
• Performance and Functionality Cookies: Help us understand how visitors use the website, such as which pages are visited most often. This allows us to improve usability and performance.
• Preference Cookies: Remember your preferences and settings to provide a more personalized experience.
• Analytics and Tracking Cookies: Used to collect information about your interactions with the site to help us improve services and deliver relevant advertisements.

7.2 Consent for Cookies

When you first visit our website, you will be presented with a cookie consent banner. By continuing to use our site or by clicking “Accept,” you agree to the use of cookies as described in this policy. You may reject non-essential cookies or withdraw your consent at any time.

7.3 Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling cookies may impact the functionality of certain features or areas of our website.

7.4 Additional Tracking Technologies

We may use technologies such as web beacons in emails and website content to understand engagement and improve communication. If you prefer not to be tracked in this way, avoid clicking links in such communications.

7.5 Data Collection and Usage

Data collected through cookies and tracking tools is typically aggregated and treated as non-personal. However, when such data is combined with personal identifiers, we treat it as personal data and apply appropriate protections.

7.6 Opting Out

You may opt out of non-essential cookies through our cookie banner or by adjusting your browser settings. If you need assistance managing your cookie preferences, please contact us at 630-227-1111.

7.7 Changes to Our Cookie Policy

We may update this Cookie and Technology Usage section from time to time. Any changes will be reflected with an updated date at the top of this Privacy Policy.

8. Compliance with Regulations

At A+ Roofing, we are committed to complying with all applicable privacy and data protection regulations to ensure the responsible handling of your personal information. This includes compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Children’s Online Privacy Protection Act (COPPA), where applicable.

8.1 GDPR Compliance

If you are located in the European Economic Area (EEA), you are entitled to certain rights under the GDPR:

• Right of Access: Request a copy of your personal data.
• Right to Rectification: Correct inaccurate or incomplete information.
• Right to Erasure: Request deletion of your data under specific circumstances.
• Right to Restrict Processing: Request limited use of your data.
• Right to Data Portability: Ask that your data be transferred to you or another organization.
• Right to Object: Object to processing of your personal data.
• Right to Withdraw Consent: Withdraw your consent at any time.

We ensure that your data is processed lawfully, fairly, and transparently.

8.2 CCPA Compliance

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about the collection and use of your personal data.
• Right to Access: Request a copy of the personal data we have collected in the past 12 months.
• Right to Deletion: Request that we delete your personal information.
• Right to Non-Discrimination: You will not be discriminated against for exercising your CCPA rights.

We maintain transparency about what personal data we collect and how it is shared.

8.3 COPPA Compliance

Our website and services are not intended for children under the age of 13. We do not knowingly collect or store personal information from anyone under 13 years old.

8.4 No Child Accounts

We do not provide services or accounts for children, and we do not intentionally collect personal data from minors. All services are intended for adults age 18 and older.

8.5 Accidental Data Collection

If we learn that we have inadvertently collected personal information from a child under 13 without verified parental consent, we will promptly delete such data.

8.6 Responsibility for Child Data

Parents and guardians are encouraged to monitor their children’s online activity. If you believe your child has provided us with personal data, please contact us immediately at 630-227-1111 so we can take appropriate action.

9. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including providing services, complying with legal obligations, resolving disputes, and enforcing agreements.

Retention periods may vary depending on the nature of the data and applicable regulations. Generally, we follow these guidelines:

• Contact and Inspection Information: Retained for the duration of our business relationship and up to 12 months after the last interaction, unless a longer retention period is legally required.
• Project and Transaction Records: Retained for at least 7 years to comply with tax, insurance, and accounting regulations.
• Technical and Usage Data: Retained for up to 24 months for security, troubleshooting, and analytical purposes.
• Customer Service Communications: Retained for up to 2 years to ensure service continuity and for quality assurance or training purposes.

When data is no longer needed, we securely delete, anonymize, or archive it in accordance with applicable laws and our internal policies.

If you have questions about our data retention practices, please contact us at 630-227-1111.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. Any updates will be posted on this page with a revised effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Commitment to Compliance

A+ Roofing is dedicated to protecting your personal data and maintaining compliance with all applicable data protection laws. If you have any questions, concerns, or requests related to this Privacy Policy or our handling of your personal information, please contact us:

• Phone: 630-227-1111
• Address: 150 Shore Dr, Burr Ridge, IL 60527